Eleven Fragrance – Frequently Asked Questions (FAQ)

What is Eleven Fragrance?

Eleven Fragrance is a modern luxury perfume brand established in 2019, dedicated to crafting world-class scents that combine artistry, elegance, and long-lasting quality.

Are your perfumes original?

Yes. All Eleven Fragrance perfumes are 100% original creations, designed and developed with exclusive formulations.

Are Eleven Fragrance perfumes IFRA-compliant?

Yes. Eleven Fragrance perfumes are IFRA-Compliant, meeting strict global standards set by the International Fragrance Association. This ensures safety, quality, and luxury in every bottle.

What is your return policy?

We are pleased to accommodate returns and exchanges within 11 days. If 11 days have gone by since your purchase, we can’t offer a refund or exchange. To be eligible for a return, your item must not be used more than 5% of the total quantity and must not be damaged.

Refunds (if applicable)
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and the amount will be automatically credited to your bank account.

Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Do your perfumes last long?

Our perfumes are crafted with premium ingredients, ensuring a long-lasting scent that stays with you throughout the day.

Do you offer perfumes for both men and women?

Yes. We create luxury perfumes for men, women, and unisex collections, offering versatile scents for every personality and occasion.

Where can I buy Eleven Fragrance perfumes?

You can purchase directly from our official websitehttps://elevenfragrance.com/
We currently do not have physical stores, but all orders placed online are safely delivered to your doorstep.

Do you deliver worldwide?

Currently, we offer nationwide delivery in Pakistan, and international shipping is being planned soon.

How can I choose the right fragrance for me?

You can explore our detailed fragrance descriptions, notes, and recommendations on our website. If you’re still unsure, our team is happy to guide you in finding your signature scent.

How can I contact customer support?

You can reach us via:
Email: elevenfragrancepk@gmail.com
Phone/WhatsApp: +923322992599