Last updated: September 4, 2025
This Privacy Policy describes how Eleven Fragrance (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elevenfragrance.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, and other information used for account security purposes.
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Customer support information including messages you send us via our contact form, email, or live chat.
Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies and similar technologies. Usage Data may include device information, browser information, IP address, and details of how you use our Site.
Information We Obtain from Third Parties
We may receive information from trusted third-party providers such as:
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Payment processors (for example, when you complete a purchase).
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Shipping and fulfillment partners.
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Analytics and advertising partners.
How We Use Your Personal Information
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Providing Products and Services: To process your payments, fulfill orders, manage accounts, arrange shipping, returns, and exchanges.
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Marketing and Advertising: To send promotional offers, newsletters, and personalized ads.
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Security and Fraud Prevention: To detect and prevent fraud or unauthorized activity.
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Customer Support & Service Improvement: To respond to inquiries and improve your shopping experience.
Cookies
Like many websites, we use cookies to power and improve our Site and Services. Cookies help us:
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Remember your preferences.
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Analyze how you use the Site.
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Show you relevant advertising.
Most browsers accept cookies automatically, but you can disable them through your browser settings. Note: blocking cookies may affect some Site features.
How We Disclose Personal Information
We may share your personal information with:
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Service providers (payment processors, shipping providers, IT and cloud services).
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Business and marketing partners.
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Legal authorities, if required by law.
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Within our company group for operational purposes.
We do not sell your personal information.
User-Generated Content
If you leave reviews, comments, or other content on our Site, it may be visible to the public. Please do not share sensitive information in reviews.
Third Party Websites and Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their policies separately.
Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have, please contact us to delete it.
Security and Retention of Your Information
We take appropriate technical and organizational measures to protect your data. However, no system is 100% secure.
We retain your data only as long as necessary for business, legal, or compliance purposes.
Your Rights
Depending on your location, you may have rights including:
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Right to Access / Know
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Right to Delete
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Right to Correct
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Right to Data Portability
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Right to Restrict Processing
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Right to Withdraw Consent
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Right to Manage Marketing Preferences
You can exercise these rights by contacting us (details below).
Complaints
If you have concerns about how we handle your personal data, please contact us first. You may also contact your local data protection authority.
International Users
Your data may be transferred outside your country (including to the US, EU, or other jurisdictions). We use safeguards to ensure your data is protected.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Email: elevenfragrancepk@gmail.com
Phone: +92 332 2992599
Website: www.elevenfragrance.com